Patient Information
Visiting Hours
General visiting hours are 7:00 A.M. to 9:00 P.M. daily.
Telephone Service
Telephones are located in each room for your use. Local calls are free but long distance calls must be charged to your home number, credit card or made collect. Dial “9” for an outside line for local calls.
Food Service
Guest meals are available for a nominal fee. You may contact the nursing station to arrange a meal.
Vending Machines
Free coffee, tea and water are available in the break room across from the Chapel. Vending machines for snacks and sodas are also located in the break room.
Personal Items
Graham Regional Medical Center cannot accept responsibility for the loss of currency or articles of value that you wish to keep in your room. We urge you to send these items home. If this is not possible, please ask your nurse to secure your valuables.
Please inform your nurse if you have dentures or contact lenses. A special container for dentures is available for your convenience. In the event of an emergency admission, valuables can be placed in a secured area, where they will be kept until your dismissal.
Medications
Due to legal and patient safety issues, all medications that you receive during your hospital stay must be dispensed through the hospital pharmacy and administered by a nurse. Medications that you bring with you should, after review by the admitting nurse, be sent home.
Spiritual and Support Services
Graham Regional Medical Center has a chaplain on duty available at your request; however, if you would like a visit from a member of the clergy of your church, please let the admitting clerk know and this will be arranged. A non-denominational chapel is available for your use. It is located across the hall from the cafeteria.
For Your Safety
Graham Regional Medical Center is a tobacco-free campus to assist in providing comfort, well-being and safety of the patients, visitors and staff. It is a violation of Federal Law to smoke in a hospital. Please help us create a healthy environment by refraining from using tobacco on hospital grounds.
Fire drills are held randomly to assure maximum efficiency in a fire emergency. If such a drill should occur while you are a patient, please do not become alarmed. These drills are for your protection and that of our staff.
ID Badges
At GRMC, all employees and volunteers are required to wear picture identification badges to insure easy identification. Question any caregiver who is not wearing an ID badge.
Financial Arrangements
Graham Regional Medical Center is a community supported, acute care hospital. Expenses must be covered by payment received from patients and their insurance carriers. We respectfully request prompt payment of your hospital bill. If you have any questions or concerns regarding your bill, insurance payments or other financial matters, please do not hesitate to call (940) 521-5416.
The goal of the Business Office is to serve all patients by coordinating insurance benefits in advance. The Business Office will bill insurance carriers on behalf of patients or assist those patients needing special payment arrangements. Additionally, GRMC has staff members who will explain your bill in detail and will investigate any billing issues that you have if needed.
In an effort to serve you successfully, it is of the utmost importance that you supply all information concerning insurance coverage prior to admission for elective procedures. This admission will allow us to verify coverage and improve the admission process. Each Business Office Representative will help with an estimate of your personal responsibility and explain payment requirements regarding deductibles and co-insurance at the time of registration.